We Offer 30 Days Return. Returns are accepted within 30 days from the date of receipt.
In the unlikely event that your item arrives damaged, please ensure that you CONTACT US within 48 hours of delivery and to ensure we thoroughly manage your query, our customer support team will also ask for a detailed description through email: email@example.com, along with your receipt, photos and/or video to support your findings.
PLEASE DO NOT RETURN or post items Before obtaining instructions from our customer service as there is a risk that your returned item may not be identifiable and your returns may not be accepted.
We can also offer you replacements at no additional cost if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, colour.
- Parcel that is lost in transit.
- Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
- We also will not refund orders without the recipient / recipients not respond to the post office
CANCELLATIONS AND MODIFICATIONS
You can cancel or modify your order within 24 hours of your original order.
Why? Because we finalize the orders and schedule them in the production system everyday. Once we input an order onto the production system, we cannot modify or replace it.
Please be advised that cancellation or order modification requests to replace a prior, existing or present order using promo codes are excluded from the cancellation policy. Please see Coupon | Promo | Discount Codes section below for more information.
Applicable freight fees plus a 40% restocking fee will be deducted from your refund in cases where:
- You have changed your mind and wish to return your product.
- Canceling or request to cancel while item(s) in transit.
Note: All items purchased must be returned in the same condition as they were delivered in and in original packaging. They can not have been assembled and disassembled.
Please note that we cannot give refunds after the 30 days limit has expired.
When sending in a return, please note that it can take up to 7 business days for the return to be processed.
A refund or replacement will not be issued if your item is misused, mistakenly installed or mishandled. Please follow the manufacturers instructions at all times. Postage costs may apply in certain circumstances of incorrect choice or mistake purchases to assist in a positive resolution.
If you have any questions about these Terms, please contact us at any time.